Refunds
How refunds work, what affects the amount, and how long they take to reach you.
Overview
If your booking is eligible for a refund, we process it back to your original payment method. The amount depends on the service's rules — for example flight fare rules or a hotel's cancellation policy — and the timeline depends on the provider and your bank.
Step-by-step
Request the refund
Contact us with your booking reference and reason. See Contact support.
We confirm the amount
We check the fare or cancellation rules and tell you the refundable amount before processing.
We process it
The refund is sent back to your original payment method.
It reaches your account
Processing on our side is quick; your bank usually takes several business days to show it.
Good to know
- Refund amounts follow the rules of the service booked — some fares and rates are non-refundable.
- Refunds go back to the original payment method used.
Frequently asked questions
We process promptly, but the provider and your bank control the final timeline — typically a few days to a few weeks.
Some fares and rates deduct penalties or non-refundable taxes. We'll always confirm the amount before processing.
