Hotel cancellations and changes
How hotel cancellation policies work and how to cancel or change a stay.
Overview
Every hotel rate has a cancellation policy — free cancellation until a cut-off date, a partial charge inside a penalty window, or fully non-refundable. Your rate's policy is shown before you book and on your confirmation.
Step-by-step
Check your policy
Find the cancellation terms on your confirmation, including the free-cancellation cut-off (in the hotel's local time).
Contact us to cancel or change
Send your booking reference and request. See Contact support.
We handle it with the hotel
We cancel or amend with the hotel and confirm any refund amount based on the policy.
Good to know
- Refunds follow the rate's cancellation policy exactly.
- Non-refundable rates can't be refunded, though the hotel may sometimes allow a date change.
Frequently asked questions
If you cancel before the free-cancellation cut-off, usually yes. Inside the penalty window a charge may apply. Non-refundable rates aren't refundable.
Sometimes, depending on the hotel and rate. Contact us and we'll check for you.
