Flight changes, cancellations and refunds
How to change or cancel a flight, and how refunds work depending on your fare.
Overview
Whether you can change or refund a flight — and any fee involved — depends on the fare rules of the ticket you bought. Some fares are flexible, others are non-refundable. Our team handles the change or cancellation with the airline for you.
Step-by-step
Contact us with your request
Reach out with your booking reference and what you'd like to change or cancel. See Contact support.
We check the fare rules
We confirm what's allowed and any change fee or fare difference, then share the total with you before doing anything.
You approve
Once you're happy, we make the change or cancellation with the airline.
Refunds are processed
If a refund applies, we process it to your original payment method. See Refunds for timelines.
Good to know
- Refundability and change fees are set by the airline fare, not by us.
- Non-refundable fares may still allow a date change for a fee — it depends on the airline.
- Airline-initiated schedule changes may entitle you to a free change or refund.
Avoid these mistakes
- Assuming every ticket is refundable — always check the fare rules first.
- Waiting until the last minute, which can reduce your options.
Frequently asked questions
We process quickly, but the airline and your bank control the final timeline — usually a few days to a few weeks.
You may be able to accept the new time, take an alternative flight, or get a refund without penalty. Contact us and we'll sort it out.
